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Good quality of service is essential for laboratory equipment. The concept of Lambda is to put a sound quality, where it is needed. Therefore, our instruments have very low service requirements.
Since it is very expensive to keep a good service centre in every country (especially when such a service centre has almost nothing to do) we have organized a new, innovative and modern service system, which provides better, faster, efficient and economic service for our customers.
If there is a problem with our instrument, we are contacted by our customer (e-mail or hotline). In collaboration with our specialists and using tests incorporated in all of our instruments, we localize the problem. If service is really needed, we ask our transport partner to pick-up the instrument at the customer's lab and the instrument is transported directly to our production site.
No external service centre can ever have better conditions for repairs (which consist of a complete stock of original spare parts, trained specialists, the necessary know-how and environment).
After servicing, the instrument is brought back to the customer again by our transport partner. This extra fast and high quality service is available in more than 220 countries all over the world.
We can offer such a system, because our instruments are compact, lightweight and easily transportable.